The service from Toilet revolution has been impeccable. Questions are answered promptly and orders are dispatched quickly. This Villa 9010 has been an absolutely brilliant purchase. The composting works very effectively. I add in coco chips as an aid to decomposition and to enhance the end result. It means the time between emptying is probably slightly less than normal, but with a normal amount of use I still only empty it once every 3-5 weeks. The smell I thought would be hanging around is dealt with by the fan which runs so silently I never turn it off. The urine diverter does become a little pongy but a bit of citric acid and a brush down the pipe works a treat. I couldn’t be happier with my decision to buy this product. I’d recommend it to anyone thinking about getting a compact composting lav.